Help
Desk Solutions Interact directly through your Website
We
can develop a help desk interface that allows you to be more efficient
and effective. Our technology uses an Instant Response System (IRS)
which displays real time results from a developing knowledgebase. Not
only does this decrease your incoming tickets, it allows your client to
view relevant articles from the knowledgebase, thus reducing your work
load.
Chat live or interact through an online support desk with your
customers. This helps close sales—quicker and easier. Live support
brings more confidence to your customers. You will also have the ability
to help multiple customers at the same time; reducing costs and
improving response times.
Kayako SupportSuite offers true
integrated Multi-Channel solution allowing you to manage your emails,
online issues, chats, self service and issues received by phone. The
entire system has been designed to improve productivity and provide
seamless integration between all the available modules. With rich AJAX
based interface and unmatched features like IRS, VoIP, ViewShare you can
be assured that your client issues are not only handled in a timely but
efficient manner. Some key features of the product include:
- AJAX based Rich User Interface
- Active Directory (LDAP), vBulletin, ModernBill integration
- ViewShare feature allowing you to guide your clients in realtime
- Staff to Staff Voice Chats
- SLA's, Work Schedules and Escalations
- Detailed Reports and Analytics
- Microsoft® Outlook® Integration
- Teamwork module allowing you to create shared Events, Contacts
and Tasks
