Help
Desk Solutions – Interact directly through your Website
We
can develop a help desk interface that allows you to be more efficient
and effective. Our technology uses an Instant Response System (IRS)
which displays real time results from a developing knowledgebase. Not
only does this decrease your incoming tickets, it allows your client to
view relevant articles from the knowledgebase, thus reducing your work
load.
Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. The entire system has been designed to improve productivity and provide seamless integration between all the available modules. With rich AJAX based interface and unmatched features like IRS, VoIP, ViewShare you can be assured that your client issues are not only handled in a timely but efficient manner. Some key features of the product include:
- AJAX based Rich User Interface
- Active Directory (LDAP), vBulletin, ModernBill integration
- ViewShare feature allowing you to guide your clients in realtime
- Staff to Staff Voice Chats
- SLA's, Work Schedules and Escalations
- Detailed Reports and Analytics
- Microsoft® Outlook® Integration
- Teamwork module allowing you to create shared Events, Contacts and Tasks
