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Listed below are some of the more Frequently Asked Questions by our Hoast.Com customers and users.  

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How long does it take for Hoast.Com to process my application and set up my account?
Generally, if all of your billing information is in order, it should take between 1-12 hours to set up your account.

Who do I contact in case of a billing problem?
In the event of a billing problem or to cancel your account, please email our Billing Department

What control panel is offered with your hosting packages?
All sites come equipped with CPANEL.

How do I access my CPanel website control panel?
Navigate to https://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name. 

Can I select my own user account name?
Your main account name is automatically generated and cannot be changed.  

I have been notified that my account has been set up but my site is still not active.
If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process. 

I have NOT been notified that my account has been set up and its been over 24 hours.
This could be caused by a provisioning error. If you have not received any emails from us with a few hours of ordering please contact us via live chat or via email. 

What DNS should my domain name point to?
Your welcome email will detail which of our DNS servers you should point your URL to.
ns1.islandiatech.com
ns2.islandiatech.com 

Can I get a dedicated IP?
We follow ARIN guidelines. The only sites that will be sold dedicated IP's are -
Reseller accounts that use Private Name Servers
SSL Sites
Anon FTP Sites (Dedicated Server's Only)

What version of software are you running?
Apache Core 1.3.27
mod_log_bytes 1.2
mod_bwlimited 1.0
PHP 4.3.1
FrontPage 5.0.2.2510
mod_ssl 2.8.12
cPanel 6.4.0 Build 2
MySQL 4.0.12
Perl 5.6.1
OpenSSL 0.9.6b

All Servers:
Red Hat Linux 7.3
Apache 1.3.27
512 - 2048MB of Ram

What servers do you run?
Intel Pentium 4 1.6 /2.0 GHz, Red Hat Linux 7.3 servers with 512 - 2048 MB of Ram

Bandwidth Connection lines:
Multiple Tier 1 Bandwidth providers in premium, U.S based datacenter.

Do you support mySQL?
Yes. We run mySQL server version 4.0.12

How can I edit a mySQL database table without creating an application?
Cpanel 5.0 allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.

Do you support CGI/Perl scripts?
Yes, every site comes with its own CGI-BIN to allow you to run your own perl scripts.

How do I access webmail for my server?
All sites are equipped with web based email. This is all explained in your sign up letter.

How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML

Will you place any ads on my site?
Not at all. Hoast.Com does not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.

Will I be able to send and receive e-mail through Islandia Technologies?
Yes! You will be able to send and receive e-mail through our servers. (in technical terms, we provide both POP3 and SMTP capabilities).

Contact us to find out more about what we can do for your company. We'll be happy to create a winning marketing plan with you.  site marketing

   
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